Terms of Service

By accessing and using LetterByPost, you agree to be bound by the following terms and conditions. If you do not agree with any part of these terms, please do not use our service.

1. Acceptable Use of Service

LetterByPost provides a platform for sending physical correspondence. You agree that you will not use the service to send any content that:

• Is harassing, abusive, threatening, or harmful to another person.
• Is obscene, pornographic, or contains extreme profanity.
• Promotes illegal activities or violates Indian Law.
• Infringes on the intellectual property rights of others.

You are solely responsible for the content you submit. You confirm and warrant that: (a) the letter content is lawful and does not violate the restrictions above; and (b) you own, or have all necessary rights and permissions to use and send, any photos or other material you upload. You agree to indemnify and hold LetterByPost harmless from any claim, loss, or legal action arising from the content you send.

We reserve the right (but are under no obligation) to review letter content and to refuse, cancel, or hold any order we reasonably deem unlawful or inappropriate, with no liability to you beyond a refund of the amount paid for that order. We may be required to disclose order content and related information to law enforcement or other authorities where compelled by valid legal process.

2. Automated Access Policy

This website is intended for human use via standard web browsers. Except for public search engine crawlers, the use of automated systems (scripts, bots, scrapers) to access, harvest data from, or interact with our Site is strictly prohibited. Unauthorized automated access may result in a permanent IP block and/or legal action if it degrades service performance for other users.

3. Orders, Pricing, and Payments

• Correctness: You are solely responsible for ensuring the correctness of the recipient's name, address, and pincode. LetterByPost is not responsible for non-delivery due to address errors.
• Pricing: All prices displayed on our Site are final and include standard printing and Pan-India delivery via Shiprocket, unless otherwise noted. We reserve the right to change prices at any time.
• Payments: All payments are processed through **Razorpay**. Your order is considered "placed" only once payment is confirmed.

4. Cancellation and Refund Policy

Please refer to our full Refund & Cancellation Policy. In brief:

• No Cancellations or Refunds: Due to the custom, personalized nature of our products, all orders placed on LetterbyPost are final. Once placed, an order cannot be cancelled, modified, returned, or refunded.
• Receiver Refused: If the recipient refuses to accept the letter, the service is considered fully rendered and is not eligible for reshipment or refund.
• Delivery Delays: Delivery timelines are estimates and not guaranteed. Delays caused by courier companies or external circumstances do not qualify for refunds.
• Lost Shipments: A shipment is considered lost only after confirmation from our courier partner. If confirmed lost, LetterbyPost will issue a full refund.

5. AI Writing Assistant Guidelines

Our AI tools are provided "as-is" to assist your creative process. By using them, you acknowledge that:

• The AI may occasionally generate inaccurate or biased content.
• You are solely responsible for reviewing and proofreading any AI-generated text before submitting it for a letter.
• LetterByPost is not responsible for any personal or legal consequences arising from the content of messages written using AI assistance.

6. Limitation of Liability

LetterByPost, its operators, and partners shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use the service. Our maximum liability for any claim shall not exceed the amount paid for the specific order in question.

7. Performance and Availability

While we strive for 100% uptime, LetterByPost may be occasionally unavailable for maintenance or due to third-party server issues. We do not guarantee uninterrupted access to the platform.

8. Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, complaints or concerns regarding our service or your data may be addressed to our Grievance Officer:

• Name: Aarushi
• Email: grievance@letterbypost.com
• Address: Urbtech Trade Tower, Sector 132, Noida, Uttar Pradesh – 201301, India

The Grievance Officer will acknowledge your complaint within 7 days and endeavour to resolve it within a reasonable period, no later than the timelines prescribed under applicable law.

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For any legal inquiries or business-related questions, please contact us at support@letterbypost.com