How does LetterByPost work?

You write your letter online, choose a style (Printed, Handwritten, or Scheduled), add optional extras like wax seals or scented paper, and pay securely. We print or hand-write it, package it, and deliver it anywhere in India within 4-5 business days.

How much does it cost to send a letter?

A Printed letter is ₹599 and a Handwritten letter is ₹999, inclusive of GST. Optional add-ons like a wax seal (₹100) or photo attachments (₹100) cost extra, a scented envelope is ₹50, and scheduling delivery for a future date is ₹100.

Is delivery charged extra?

No. Postage anywhere in India is included in the letter price, with no distance pricing and no shipping charge added at checkout. The price you see is the price you pay.

How long does delivery take?

We dispatch within 24 to 48 business hours of payment. Delivery typically takes 3-5 business days anywhere in India via our partner Shiprocket, and you'll receive a tracking number by email.

Can I cancel my order?

No - due to the personalized and custom nature of our physical products, all orders placed on LetterbyPost are final and cannot be cancelled or refunded once placed.

REFUNDS & RETURNS

Refund & Cancellation

Last updated: June 23, 2026

At LetterbyPost, every letter is personalized and created specifically for the recipient. Due to the custom nature of our products, we maintain a strict no-cancellation and no-refund policy.

No Cancellations, Returns or Refunds

All orders placed on LetterbyPost are final.

Once an order has been placed, it cannot be cancelled, modified, returned, or refunded.

As every letter is personalized and made specifically for the customer, we do not accept returns or provide refunds for any reason.

Delivery

LetterbyPost partners with third-party courier providers for delivery. Delivery timelines displayed on our website are estimates only and are not guaranteed.

For scheduled orders, the selected date refers to the date on which the letter will be dispatched by LetterbyPost. We do not guarantee delivery on any specific date.

LetterbyPost shall not be held responsible for delays caused by courier companies, weather conditions, strikes, natural disasters, government actions, or any other circumstances beyond our control.

Delivery delays shall not qualify for refunds.

Lost Shipments

If a shipment is confirmed as lost by the courier partner, LetterbyPost will issue a full refund to the customer.

A shipment shall be considered lost only after confirmation from the courier partner.

LetterbyPost reserves the right to investigate and verify all lost shipment claims before issuing a refund.

Prohibited Content

LetterbyPost reserves the right to refuse, cancel, or decline any order containing content that is illegal, threatening, abusive, hateful, harassing, defamatory, fraudulent, obscene, or otherwise inappropriate.

Orders containing prohibited content may be cancelled without notice and shall not be eligible for any refund.

LetterbyPost reserves the sole right to determine whether any content violates this policy, and all such decisions shall be final.

Contact

For any questions regarding this policy, please contact us at:

Email: support@letterbypost.com