How does LetterByPost work?

You write your letter online, choose a style (Printed, Handwritten, or Scheduled), add optional extras like wax seals or scented paper, and pay securely. We print or hand-write it, package it, and deliver it anywhere in India within 4-5 business days.

How much does it cost to send a letter?

A Printed letter is ₹999 and a Handwritten letter is ₹1499, inclusive of GST. Optional add-ons like a wax seal (₹100) or photo attachments (₹100) cost extra, a scented envelope is ₹50, and scheduling delivery for a future date is ₹100.

Is delivery charged extra?

No. Postage anywhere in India is included in the letter price, with no distance pricing and no shipping charge added at checkout. The price you see is the price you pay.

How long does delivery take?

We dispatch within 24 to 48 business hours of payment. Delivery typically takes 3-5 business days anywhere in India via our partner Shiprocket, and you'll receive a tracking number by email.

Can I cancel my order?

No - due to the personalized and custom nature of our physical products, all orders placed on LetterbyPost are final and cannot be cancelled or refunded once placed.

LOGISTICS & CARE

Shipping Policy

Last updated: June 26, 2026

Order Processing

All orders are processed after successful payment confirmation.

Printed letters are made to order and usually shipped within 48 business hours.
Handwritten letters are usually prepared and dispatched within 1–3 business days.
Orders placed on Sundays or public holidays may be processed on the next working day.

Shipping Coverage

LetterByPost currently delivers across India.

Delivery availability depends on the serviceability of the recipient's PIN code.

Delivery Partners

Orders are shipped through our courier partners via Shiprocket.

Once your order has been dispatched, you will receive tracking details via email.

Estimated Delivery Time

Estimated delivery times after dispatch:

Metro cities: 2–5 business days
Other cities and towns: 3–7 business days
Remote locations: 5–10 business days

Please note that these timelines are estimates only and may vary due to factors beyond our control.

Scheduled Orders

For scheduled orders, the selected date represents the date on which LetterByPost will begin processing or dispatching your order.

We do not guarantee delivery on a specific date.
Delivery timelines depend on courier operations and external factors.
Customers are advised to place scheduled orders well in advance for important occasions.

Incorrect Address Information

Customers are responsible for providing accurate recipient details.

LetterByPost is not responsible for delays, non-delivery, or returned shipments resulting from:

Incorrect or incomplete addresses.
Incorrect PIN codes.
Incorrect phone numbers.

No refund will be issued for orders affected by incorrect recipient information.

Delays

Delivery may occasionally be delayed due to:

Weather conditions.
Public holidays.
Natural disasters.
Political disruptions.
Courier operational issues.
Other unforeseen circumstances.

Such delays are outside the control of LetterByPost.

Lost Shipments

If a shipment is confirmed as lost by the courier partner, LetterByPost will issue a full refund.

A shipment is considered lost only after confirmation from the courier partner.

Contact

For shipping-related questions, please contact:

Email: support@letterbypost.com