Frequently asked
questions

Choose a printed or handwritten letter, write your message, add the recipient's address and pay. We write it, seal it and post it. You don't need an account, and neither does the person receiving it.

A printed letter is your words printed on premium paper in a handwriting-style font, for Rs 599. A handwritten letter is written out by hand by a real person, pen on paper, from Rs 1199, priced by length. Both are sealed in an envelope and posted.

Up to 500 words handwritten or up to 1250 words printed - about five sheets. A handwritten letter is priced by length, because every word is written out by hand: Rs 1199 up to 150 words, Rs 1599 up to 300 and Rs 1999 up to 500. You see the price change as you write, before you pay.

Yes. Letters can be written in English or Hindi, and Hindi letters are written in Devanagari script.

That is the most common thing people tell us. There is a writing helper and example letters built into the order page, and you can start from one and change it until it sounds like you.

Yes, for Rs 100. Important: the date you choose is the date we POST the letter, not the date it arrives. Delivery takes 5 to 7 working days after that, so count backwards from the day you want it to land.

Yes, and people do. Some write to their future self, some just want something real in their own handwriting to keep.

Premium paper as standard, with a heavier premium stock available for Rs 100. Everything is sealed in an envelope, so only the recipient reads it.

Yes, a real wax seal pressed by hand for Rs 100. A pressed flower is included with it.

Yes, up to ten photo prints, Rs 50 per photo. Upload the original photos at checkout (not ones saved from WhatsApp, which print blurry) and we print and tuck them in.

Scented paper for Rs 50, a twine or ribbon tie for Rs 50, and a separate P.S. card for Rs 100. Everything is optional and shown with its price before you pay.

A real person in India, one letter at a time. Nobody keeps a copy and the contents are never shared.

Only as far as writing or printing it requires. Your letter is not stored for any other purpose, not shared, and not used for anything else. The envelope is sealed before it leaves us.

No. We write what you wrote. It is your letter, and a small imperfection is often the part that makes it yours.

We post within 48 business hours of your order, and delivery across India usually takes 5 to 7 working days after that.

For posted letters, no, and we would rather say so plainly. Once the letter is with the courier the timing is theirs. We can only promise the day we post it, so if you need it by a date, order at least 7 working days ahead. The exception is express delivery in Delhi, Noida and Ghaziabad, where a rider takes it to the door on a day you choose.

Yes, in Delhi, Noida and Ghaziabad. A rider takes the letter straight to their door - Rs 399 in Delhi, Rs 349 in Ghaziabad and Rs 249 in Noida, because the fare depends on how far the rider goes. Order before 5pm and it arrives the same day, after 5pm the next day, and it runs every day including Sunday. Check the pincode at letterbypost.com/express-delivery. Everywhere else in India there is no rush option: every letter is made to order, so the 48-hour dispatch is already the fastest we go.

You get the courier name and a tracking number by WhatsApp and email as soon as it is posted. You can also check any time at letterbypost.com/track with your order number.

Across India, subject to the courier being able to serve the recipient's PIN code. We check that before taking payment.

Not at the moment. We deliver within India only.

The courier usually tries again, and may call first. Delivery attempts are handled by the courier and vary by location.

It comes back to us, and we will tell you and sort it out with you. Reply to our WhatsApp message or write to us and a person will pick it up.

No. Postage is included in every price. There is no delivery charge and there never has been.

A printed letter is Rs 599. A handwritten letter is priced by length: Rs 1199 up to 150 words, Rs 1599 up to 300 and Rs 1999 up to 500. Postage is included. Add-ons are optional and each shows its price before you pay.

None. The price you see at checkout is the price you pay. All prices include GST and postage.

UPI, cards and netbanking, through a secure checkout.

No. Letters are made to order after payment, so payment comes first.

Yes, an invoice with your order and payment details is provided for every order.

It works best when the point of the gift is the relationship rather than the object - a milestone birthday, an anniversary, an apology, someone living far away, or a person who already owns everything. It is the one common gift that could not have been given to anybody else, and it is the kind of thing people still have years later. It is a weak choice if they have asked for something specific, or if you do not know them well.

That is the usual reason people choose this. Flowers are gone in a week and chocolates faster. A letter tends to end up in a drawer, a book or a wallet, and gets read again on bad days. Add a wax seal for Rs 100 or printed photographs at Rs 50 each if you want it to feel more like an object.

For a parent, a grandparent, a mentor or a long-standing friend it is usually enough by itself. For a romantic partner on a big occasion, most people pair it with one small thing, because a letter alone can read as though you ran out of time even when the opposite is true.

Something that creates a moment they have on their own, on a day you choose. A posted letter does that; a parcel usually just becomes an object. If you are ordering from outside India, note that we write and post inside India, so it travels as ordinary domestic post - days rather than the two to four weeks international mail takes.

You can choose the date we POST it, for Rs 100, and delivery takes 5 to 7 working days after that - so count backwards from the day you want it to land. In Delhi, Noida and Ghaziabad we also deliver by rider the same day or the next day, from Rs 249.

There is no LetterByPost branding inside the envelope and nothing in it mentions us. The outer packaging carries a courier label, as any posted item does. What they take out and read is your letter, in your words, signed the way you sign.

Yes. A gift voucher can be bought for any amount between Rs 999 and Rs 4999, and the person you give it to writes their own letter with it.

One year from the date it is bought.

The balance stays on the voucher and can be used on a later order.

Once an order is placed we usually cannot change it, because we start preparing it straight away. Contact us as soon as possible with your order number and we will check whether it can still be stopped.

If it has not been dispatched yet, contact us immediately and we will check. Once it has been dispatched we cannot cancel it, because the letter physically exists and is with the courier.

Tell us as fast as you can with your order number. Before dispatch there is often something we can do. After dispatch the parcel is with the courier and the options are limited.

Write to us and a person will look at it properly. We would rather hear about it than not.

Refunds are handled by a person, case by case - not by an automatic rule and never by a bot. Contact us with your order number and what went wrong, and someone will go through it with you.

Reply on WhatsApp or use the contact form on this site. We answer between 10am and 7pm. We are a small team and we do not pretend to be a 24-hour call centre.

Tell us what you need, including how many letters, and we will let you know honestly whether we can do it well.